Answers to frequently asked quesitons about DESERI products. You can also reach out to the team via the "Contact Us" page.
DESERI products are Handmade in Spain with carefully selected local and Italian leathers.
Send an email to email@example.com and a client service advisor will further assist you.
All Custom orders have a 2-3 week processing time. Once your order is shipped you can expect your bag within the shipping time you selected while completing your order.
Orders for items that are available for immediate purchase cannot be canceled or modified. They can be returned within 10 days of receiving the order. Orders placed with customization can be modified by reaching out to the firstname.lastname@example.org email within 48 hours of purchase. Customization orders cannot be returned.
Items eligible for returns can be returned within 10 days of receiving the order for a full refund. A prepaid return shipping label will be provided. Items must be returned undamaged, unused, and with all original tags attached. Please contact us at email@example.com and we will be happy to assist you.
DESERI products are made with carefully selected materials and should be handled with care to prolong the product’s life. Clean your handbag with the grain, use warm water and a small amount of mild soap. When storing your handbags, stuff them and place them in a cool dark area.
Once your item(s) has shipped you will receive a confirmation email including a tracking number.
For items available for immediate purchase you can expect the following shipping times depending on your selection at check out. For custom orders expect an additional 2-3 weeks for processing.
(2-7 Business Days)
(Delivered in two business days if ordered by 11:59AM EST)
Next Day Delivery
(Delivered in one business day if ordered by 11:59AM EST)